Account Deletion

You can delete your Koopi account and its data at any time, directly from inside the app. You do not need to contact us.

How to delete your account in the app

1. Open Koopi and go to the Account tab.
2. Tap Delete account.
3. Review what will be removed, then continue.
4. Confirm by entering your phone number and passing Face ID / passcode, then tap Delete my account.

Deletion runs immediately. It cannot be undone.

What gets deleted

• Your Koopi account and profile.
• Your broker (MT5) connection and stored credentials, and your live trading terminal is shut down.
• Your Telegram session and proxy data, so Koopi can no longer access your Telegram account.
• Your trades, positions, deal history, PnL, risk settings, and selected channels.
• Your device push-notification tokens and app sessions.
• Your subscription entitlement record in Koopi.

What may be retained

A limited set of records is kept where we are required to or where deletion would undermine security and integrity:

• Security and audit logs are retained for up to 2 years for fraud prevention, security, and legal-compliance purposes.
• Payment and webhook records required to keep billing consistent and prevent duplicate processing.

These records are kept no longer than necessary for those purposes.

Your subscription

Deleting your Koopi account does not cancel an Apple subscription on its own. To stop future charges, also cancel in the Settings app under your Apple ID > Subscriptions.

Need help?

If you can't access the app, email us at [email protected] from the address or phone number on your account and we'll help you delete it.